Build.com is much more than an online home improvement store. It is the home improvement enthusiast’s, novice or professional, one-stop-shop for going “from inspiration to installation.” With over 250 product experts, 17 years of experience, and more than 600 warehouses, it’s no wonder Build.com...
Build.com is much more than an online home improvement store. It is the home improvement enthusiast’s, novice or professional, one-stop-shop for going “from inspiration to installation.” With over 250 product experts, 17 years of experience, and more than 600 warehouses, it’s no wonder Build.com is one of the largest online home improvement retailers. It boasts a large array of resources and products, from DIY tips to project inspiration, ranging from design and functional elements, and a network of over 400 trusted vendors. Christian Freidland, founder, started the network of stores known today as Build.com in 2000, as a humble class project. Together, with the financial backing of his classmate, David Boctor, the company, then known as FaucetDirect.com, became a reality and the first online plumbing store. Christian went on to branch out into other niche house improvement markets, launching Handlesets.com in 2003 and then LightingDirect.com in 2004. Shortly after, he merged the network under one umbrella site called ImprovementDirect.com in 2005. The name Build.com resonated most with its consumers and fully encompassed the variety of products as well as the improved user experience, so the name held in 2010.
Build.com truly gives the home improvement consumer a unique buyer experience. The website is sleek, easy to use, and filled to the rafters with inspiration and tips. There are over 12 departments to choose from, including the standard bath, kitchen, décor, lighting, and appliance departments we’re all familiar with. Browse lamps, fixtures, stove ranges, and even paint. They also carry HVAC, commercial equipment, and a homeowner’s dream: home automation products. Most notable is the accessibility to their network of experts. Feel free to give them a call with any questions you have about your current or next project. Don’t want to pick up the phone? No problem. Chat live with one of their live project experts. Customer service is clearly at the forefront with their exceptional online experience. Returns are expedited, hassle free, online through their customer portal. Simply navigate to the bottom of the page, click “returns,” click “find your order,” locate your order, and set up a return. Any defective product is eligible for return within 90 days. They also include free shipping on qualified orders. Who doesn’t like free shipping? Hope you didn’t raise your hand, because Build.com ships orders over $49 for free. Did I mention their rewards program? Build.com’s tier-level programs are dollar-for-point and include exclusive access to a knowledgeable customer success manager to keep your projects furnished, running smoothly, and on track.
Are you a pro like Chip and Joanne Gaines of that popular home improvement show, on that popular home improvement channel? Then have no fear! Build.com offers pro pricing and the industry’s most highly-rated and trusted brands. Their content, style guides, and how-tos would make anyone confident they could tackle their behemoth kitchen remodel or bathroom demo. Build.com takes it one step further, bringing life and warmth to their design pages with real life advice, articles, images, and how-tos from in house experts as well as industry leaders and partners. Build.com is any homeowner’s or homebuilder’s dream. Their expertise, extensive range of products, tips for any budget, and customer experience will surely keep Build.com on top of the home improvement leader board for years to come.
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