One of the primary needs of a company to be successful is excellent communication so that customers and other types of business contacts can connect with customer service representatives, sales personnel and ultimately, the offerings of a company.
Without reliable communications services, such as inbound and outbound phone lines, a business cannot hope to thrive; furthermore, in today’s global marketplace, using cutting edge communication tools can offer a business owner a distinct advantage.
Enter RingCentral, a cloud-based business communication key that offers entrepreneurs multiple seamless advanced communications tools that can help companies operate more efficiently and present forward-thinking solutions to make businesses operate more smoothly.
Best Features of RingCentral PBX Platform
RingCentral’s state of the art communication system for entrepreneurs makes traditional PBX equipment obsolete by offering a cloud-based system that can be set up for local, international and even toll-free numbers.
With seamless integration features, this technologically advanced system can be used with a business owner’s existing phone equipment by downloading the appropriate apps; however, RingCentral also offers a full line of equipment to be purchased separately from the service plan as well for the convenience of their customers.
With a full range of supportive features, such as secure VoIP service, caller ID control, conference calling and webinar administration, RingCentral has created an entire platform of integrated features that facilitate the needs of today’s business owners.
These services are also available at the speed of your business since all of the services RingCentral offers can be accessed across multiple devices, including smartphones, tablets and laptops, so you can take your company’s communications tools wherever you go. This is incredibly advantageous for businesses that operate in multiple venues, have traveling employees or require collaboration from outside resources anywhere around the globe.
With options for cloud-based storage and file sharing, your entire team can easily stay on the same page and complete joint projects no matter what the distance is between your locations. All of these services are protected by the service provider’s security protocols, so you can rest easy knowing your sensitive data and secure connections will be protected even in the online storage and transmission sites.
Downsides of RingCentral vs. Competitors
On the downside, RingCentral’s website is not incredibly self-explanatory as far as the features are concerned, so if you are unfamiliar with business communications services or are a new entrepreneur and unaware of what your company will need in order to grow, you will probably need to contact a customer service representative or do your own research ahead of time.
They do not offer a distinction between what they term as a “small business” and an “enterprise”, so it can be difficult for an owner to immediately categorize and identify exactly which area to direct their attention to in order to quickly find the information needed about appropriate levels of service.
In all, RingCentral provides high quality communication support services that can potentially advance a company by streamlining their interoffice collaboration and providing reliable inbound communication for customers to contact a business about obtaining products and services. While more explanation of each of the available components may help business owners make a more informed decision, the site does offer customer service to answer any questions and provide personalized quotes.